Huge Growth Predicted for Outsourced Call Centres

The pandemic has undoubtedly changed customer behaviour and therefore forced businesses to re-evaluate the way they operate.

As more and more organisations discover the advantages of outsourcing call centre services the market is set to grow by $13.67 billion during the next few years according to a Technavio report.

Outsourced Call centres like mplcontact offer a way to minimise costs, increase efficiency whilst providing a 24/7 service.