How Can Telephone Answering Services Benefit Your Business?

Ensuring no call never goes unanswered, outsourcing to a telephone answering service is a cost-effective way to provide outstanding customer service.

Telephone Answering, Your Way…

We work with you to determine the exact greetings and scripts used to make your customers experience mirror your brand and ethos. This ensure that all instructions and advice passed on by our operators are as approved by you, from the initial greeting to conclusion.

Around the Clock Availability

mplcontact’s inbound call centre provides a twenty four hour answering service, so you can be there whenever your customers need you, seven days a week. Real time problem solving and call resolution means less calls are escalated to your staff, happier customers and increased retention.

A Cost Effective and Scaleable Solution

Estimating call volume seasonally is a thing of the past when you outsource to mplcontact. Pay for the service you receive and reduce internal costs, the financial burden of down time for inactive periods and costs associated with holiday, and/or sickness cover are no longer relevant., As as your business grows and consequently call volume increases, the resources to handle it can be seamlessly scaled without the hassle and cost of hiring and training additional staff.

Need More Information?

Call us today on 0800 018 6009 or read a more indepth article here…