Call centre AI market share set to increase
According to a report by Technavio, the call centre AI market share is set to increase by by 1.90 billion US dollars from 2021 to 2025, a compound annual growth rate of 22.40%.
An ever increasing demand for chat bots and virtual assistants that are AI based is rapidly propelling market growth, however the lack of information security could very well curb it.
Call centre AI can be text or speech based using NLP (Natural Language Processing) combined with machine based learning. The use of AI can assist growth in customer engagement through social media, whilst also increasing generation of data and enhancing customer service support.
These AI solutions allow contact centres to provide a better customer experience whilst also improving all round operational efficiency.